Resolved
This incident has been resolved.
Posted Nov 18, 2025 - 15:02 UTC
Identified
The issues with our provider infrastructure haven't been solved; we are seeing an increase in error rates.
Posted Nov 18, 2025 - 12:50 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 18, 2025 - 12:30 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2025 - 12:22 UTC
Investigating
Please note that some customers may be experiencing connectivity errors. The problem originates from one of our service providers. We are actively working with them on resolving the issue. We apologize for any inconvenience, and we thank you for your patience.
Posted Nov 18, 2025 - 12:00 UTC
This incident affected: Data In APIs (Data Upload API, Direct Data Intake API, Data Intake API, Data and Job Handling API, PGP Key API, Planning Data Load API), Data Out APIs (Data Query API, Data Version Export API, Vee API, Source Files Download API, Reporting API), Administration APIs (Projects API, Users API, Permissions API, Profiles API, System Status API, Production Versions API, Tenants API, Consolidated Analytics API, Sources API, Email Domains API, Encryption Keys API), Analytic Model APIs (Data Model API, Object Configuration API), and Smart Compensation, Compensation Benchmarks, Skills Intelligence Engine API, Compensation Benchmarks API.